How do I submit a grievance?

Sheppard Pratt provides continuing education and professional training in compliance with the standards, rules, and regulations of the Association of Social Work Board’s ACE provider approval program, Accreditation Council for Continuing Medical Education (ACCME), Maryland Nurses Association (MNA), National Board of Certified Counselors (NBCC), Behavior Analyst Certification Board (BACB), American Psychological Association (APA), and the Maryland Boards of Social Work and Psychology. As such, Sheppard Pratt will comply with the associated responsibilities of an ACE provider, which includes training promotion, training content and interactions with training participants. The Continuing Education Director, in consultation with the social worker consultant, and the Sheppard Pratt Professional Education Program Committee, will monitor course offerings for ACE credit to ensure compliance. While Sheppard Pratt’s goal is always to proactively address any concerns, some situations may require individualized decision-making and response. Our continuing education content is free to Sheppard Pratt staff, and the public, and we do not conduct financial transactions with attendees.

When a grievance arises regarding Sheppard Pratt’s continuing education offerings, the individual should notify the Continuing Education Director in writing as soon as possible. Written grievances should include: the individual’s name, address, and phone number; the title of the course; and a description of the grievance.

The Continuing Education Director, along with a consultant to the Professional Education Program Committee, who was involved with the planning of the event, will seek to resolve the grievance as soon as possible. If necessary, they will bring the complaint to other appropriate Sheppard Pratt staff, or the Sheppard Pratt Professional Education Program Committee, for group consideration. The confidentiality of the individual will be protected as much as possible. A written response, including any necessary action to be taken, will be provided to the individual within 30 days of the date the grievance. A grievance may be resolved by making appropriate changes to future trainings, providing a different training course, or in another way that addresses the individual’s specific concern.

Records of all grievances, including the decision-making process and final written response will be kept confidentially by Sheppard Pratt for a period of seven years.

Please contact Sheppard Pratt’s Continuing Education Director, Jennifer Tornabene, with any additional questions ([email protected].)