Frequently Asked Questions
REGISTER FOR AN ACCOUNT AND LOG-IN
How Do I Bookmark the Ethos Page to My Web Browser?
How can I create a new account?
How Do I Save my Login Information for Ethos?
Why do I have to create a new password every time I log into my account?
What should I do if I forget my case-sensitive username?
What should I do if I forget my password?
What should I do if I requested a new password, but didn’t get an email with the link to change it?
How can I enter the code word for attendance?
How long do I have to enter the code word for attendance?
How do I use SMS to enter the code word?
For attendance, what do I do if I do not want to text the code word?
What do I do if it says mobile not on record, but the number is listed in my account?
When texting the code word, what do I do if my cell phone number isn't in my account?
When texting the code word, what do I do if my email address isn't in my account?
NAVIGATING A COURSE OR LIVE ACTIVITY
How do I register for a course?
How Do I access Enduring/On Demand Workshops?
Where can I find links to live broadcasts and activity handouts?
In what time zone are the live events broadcast?
Where do I find the PRETEST, POSTTEST, and EVALUATION to earn credit for an activity?
MANAGING YOUR ACCOUNT
When does a course evaluation expire?
How can I edit my profile?
How do I know the activity is complete and I earned credit?
How do I know if I have an activity that is not completed?
Where are my certificates?
How do I download my full transcript?
How can I download a transcript that lists activities completed between my renewal dates?
How can I download an individual certificate?
How can I add external credits to my transcript?
What INTERNET BROWSERS work best for accessing the website?
What if I use Internet Explorer?
For a more in-depth look into some of our FAQ's, including screenshots, download the user guide: Sheppard Pratt User Guide
If you still have questions or need assistance, contact the Professional Education office at 443-690-9769 or by email at firstname.lastname@example.org.