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ForwardFrequently Asked Questions
ACCOUNT REGISTRATION
How do I create a new account?
How do I bookmark the Ethos page to my web browser?
How do I save my login information for Ethos?
Why do I have to create a new password every time I log into my account?
What should I do if I forget my case-sensitive username?
What should I do if I forget my password?
What should I do if I requested a new password, but didn’t get an email with the link to change it?
NAVIGATING A COURSE OR LIVE ACTIVITY
How do I earn continuing education credits?
How do I register for a course?
How long do I have to earn credit for attending?
How do I access Enduring/On Demand workshops?
Where can I find links to live broadcasts and activity handouts?
In what time zone are the live events broadcast?
Where do I find the PRETEST, POSTTEST, and EVALUATION to earn credit for an activity?
CODEWORDS
How can I enter the codeword for attendance?
How long do I have to enter the codeword for attendance?
How do I use SMS to enter the codeword?
For attendance, what do I do if I do not want to text the codeword?
What do I do if it says mobile not on record, but the number is listed in my account?
When texting the code word, what do I do if my cell phone number isn't in my account?
When texting the codeword, what do I do if my email address isn't in my account?
ACCOUNT MANAGEMENT
When does a course evaluation expire?
How do I know the activity is complete and I earned credit?
Why can't I download my certificate?
How do I download my full transcript?
How can I download a transcript that lists activities completed between my renewal dates?
How can I download an individual certificate?
How can I add external credits to my transcript?
INTERNET BROWSER
Which Internet browsers work best for accessing the website?
What if I use Internet Explorer?
For a more in-depth look into some of our FAQ's, including screenshots, download the user guide: Sheppard Pratt User Guide
If you still have questions or need assistance, contact the Professional Education office at 443-690-9769 or by email at cme@sheppardpratt.org.