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ForwardFrequently Asked Questions
REGISTER FOR AN ACCOUNT AND LOG-IN FAQs
How can I create a new account?
Why do I have to create a new password every time I log into my account?
What should I do if I forget my case-sensitive username?
What should I do if I forget my password?
What should I do if I requested a new password, but didn’t get an email with the link to change it?
NAVIGATING A COURSE OR LIVE ACTIVITY FAQs
How do I register for a course?
Where can I find links to live broadcasts and activity handouts?
In what time zone are the live events broadcast?
How can I be marked attended for a live event?
What should I do if I emailed the code word and haven’t been marked attended?
Where do I find the PRETEST, POSTTEST, and EVALUATION to earn credit for an activity?
MANAGING YOUR ACCOUNT FAQs
When does a course evaluation expire?
How do I know the activity is complete and I earned credit?
How do I know if I have an activity that is not completed?
How do I download my full transcript?
How can I download a transcript that lists activities completed between my renewal dates?
How can I download an individual certificate?
How can I add external credits to my transcript?
INTERNET BROWSER FAQs
What INTERNET BROWSERS work best for accessing the website?
What if I use Internet Explorer?
For a more in-depth look into some of our FAQ's, including screenshots, download the user guide: Sheppard Pratt User Guide
If you still have questions or need assistance, contact the Professional Education office at 410-938-4593 or by email at cme@sheppardpratt.org.