Frequently Asked Questions

REGISTER FOR AN ACCOUNT AND LOG-IN FAQs

How can I create a new account?

Why do I have to create a new password every time I log into my account?

What should I do if I forget my case-sensitive username?

What should I do if I forget my password?

What should I do if I requested a new password, but didn’t get an email with the link to change it?

 

NAVIGATING A COURSE OR LIVE ACTIVITY FAQs

How do I register for a course?

Where can I find links to live broadcasts and activity handouts?

In what time zone are the live events broadcast?

How can I be marked attended for a live event?

What should I do if I emailed the code word and haven’t been marked attended?

Where do I find the PRETEST, POSTTEST, and EVALUATION to earn credit for an activity?

 

MANAGING YOUR ACCOUNT FAQs

When does a course evaluation expire?

How can I edit my profile?

How do I know the activity is complete and I earned credit?

How do I know if I have an activity that is not completed?

Where are my certificates?

How do I download my full transcript?

How can I download a transcript that lists activities completed between my renewal dates?

How can I download an individual certificate?

How can I add external credits to my transcript?

 

INTERNET BROWSER FAQs

What INTERNET BROWSERS work best for accessing the website?

What if I use Internet Explorer?

 

For a more in-depth look into some of our FAQ's, including screenshots, download the user guide: Sheppard Pratt User Guide

If you still have questions or need assistance, contact the Professional Education office at 410-938-4593 or by email at cme@sheppardpratt.org.