What should I do if I requested a new password, but didn’t get an email with the link to change it?

  1. Check any folders that filter or capture emails. Examples where emails can be trapped are Junk folders, Trash folders or Barracuda folders. Checking these ensures the email isn’t being filtered or captured in the wrong place.
  2. If it is not found in a folder, email cme@sheppardpratt.org  and we will check to make sure the email address connected to the account is spelled correctly.