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ForwardLean Problem Solving: Planning an Improvement Project
The current system is setup functionally causing natural silos to exist. Within each function, each functional leader develops processes and procedures to improve but in many instances, these improvements add waste to the health system as a whole. Fixing many of these issues requires a different way of thinking about the work in which we engage in. We must become problem solvers, waste eliminators, and think of the larger health system when implementing improvement. Further, there is a need to improve employee engagement when solving problems to ensure all feedback is taken into account.
The lean problem solving approach will provide training on how to actively engage all stakeholders, how to work through solving problems, and ensuring the implemented solutions do not add waste to the system. Further, the training will provide a standard way for the organization to engage employees, think about and discuss problems and enhance communication across the organization.
The course will teach quality improvement (problem solving) methods with the implied goal of participants being able to solve quality and safety problems at SPHS. There is a poor degree of awareness and training on quality improvement methods. Participants will be able to identify, initiate, and solve problems pertaining to their work in order to improve quality and safety at SPHS. Each participant will complete a project during the course with pre-post metrics that measures improvement.
Target Audience
Physicians, Psychologists, Nurses, Social Workers, Counselors and other SPHS staff, both clinical and professional, seeking performance improvement
Learning Objectives
- Demonstrate an understanding of lean concepts as applied to SPHS through a lean simulation exercise.
- Learn about planning an improvement project (Title, Problem Statement, Customers, Stakeholders, Scoping).
- Understand the use of the A3 format.
This event will take place on the ground floor of the Conference Center.
Sheppard Pratt holds the standard that its continuing medical education programs should be free of commercial bias and conflict of interest. In accord with Sheppard Pratt's Disclosure Policy, as well as standards of the Accreditation Council for Continuing Medical Education (ACCME) and the AMA, the speaker has been asked to disclose any relationship he /she has with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients, during the past 12 months. The speaker has also been asked to disclose any payments accepted for this lecture form any entity besides Sheppard Pratt Health System, and if there will be discussion of any products, services or off-label uses of product(s) during this presentation.
Anotonio DePaolo, Ph.D. & Sunil Khushalani, M.D. & Emily Peterson, each report having no relevant financial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patiens, during the past 12 months. They will not be discussing any commercial products, services or off-label uses in this presentation.
Event Planners Disclosures: The following event planners are reported as having no financial interest, arrangement or affiliation with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients, during the past 12 months: Ellen Mongan, M.D., Caroline Cahn, LCSW-C, Tom Flis, LCPC, Faith Dickerson, Ph.D., Robert Roca, M.D., Drew Pate, M.D., Ben Borja, M.D. Briana Riemer, M.D., Ernestine Cosby, APRN, BC, Darby Subotich, RN, MSN, Rick Wallace, RN, MSN, Jaqueline Williams-Porter, RN, MBA, Jennifer Tornabene and Bonnie Katz.
Physician Statement: Sheppard Pratt Health System is accredited by The Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Sheppard Pratt takes responsibility for the content, quality, and scientific integrity of this CME activity. Sheppard Pratt Health System designates this live activity for a maximum of 4.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurse Statement: Sheppard Pratt Health System is an approved provider of continuing nursing education by Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Sheppard Pratt takes responsibility for the content, quality, and scientific integrity of this CME activity. This activity is approved for 4.0 contact hours for nurses.
Psychologist Statment: Sheppard Pratt Health System is authorized by the State Board of Examiners of Psychologists as a sponsor of continuing education. Sheppard Pratt takes responsibility for the content, quality, and scientific integrity of this CME activity. Sheppard Pratt Health System designates this educational activity for a maximum of 4.0 CEU hours for Psychologists. Psychologists should claim credit commensurate with the extent of their participation in the activity.
Social Work Statement: Sheppard Pratt Health System is authorized by the Board of Social Work Examiners of Maryland to offer continuing education for Social Workers. Sheppard Pratt takes responsibility for the content, quality, and scientific integrity of this CME activity. This activity is approved for 4.0 CEU contact hours in Category 1 credits for Social Workers.
Counseling Statement: Sheppard Pratt Health System has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 5098. Programs that do not qualify for NBCC credit are clearly identified. Sheppard Pratt Health System is solely responsible for all aspects of the program. This activity is available for 4.0 NBCC clock hours.
Available Credit
- 4.00 ACEP NBCC clock hours
- 4.00 AMA PRA Category 1 Credit™
- 4.00 Category I credits for Social Workers
- 4.00 Psychologists
- 4.00 Participation